Blog Post: How Do You Impact Your Staff’s Work Performance?

We recently conducted a survey about work performance with some of our clients. We received varied responses to our questions, and they revealed some concerns I would like to share with you.  A summary of responses is listed below each question:

 1.       How do you enhance the skills of the people working in your department?

• Offering training is one solution, but may not be the most cost effective as there are many factors that impact the cost/benefit of training.
• It is challenging for firms that have multiple offices to offer consistent training, and those firms benefit with on-line courses as the most effective method.  What they are finding is that, depending on the topic, this kind of training method needs to be followed-up with onsite coaching and reinforcement.
• Encourage staff to attend available training courses that meet their job needs and interests; as well as their professional associations that offer professional development workshops.

 2.       When there is a performance problem, is it corrected effectively?  

• It is best to correct a performance problem when it is recognized and address the issue with the employee or the team, as appropriate.  Look at all the factors involved in the problem – i.e. the human behavior, and a diagnosis of the variables that affect performance; then determine the appropriate actions to take.
• Performance problems can result in wasteful practices and impact the bottom line.  This sometimes occurs when there are multiple shifts and overlapping work responsibilities.  Performance must be measured in a way that supports the organization’s strategy.

• Sharing information across multiple offices, or multiple locations, can benefit the entire company.  Information that is not adequately shared can affect the dynamics of the team.

Magnify Your Performance (R)

Bonnie Mattick

www.BonnieMattick.com