Job: Call Center Training Manager

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Jobing Description

For over 12 years, or client has been a leader in Debt Settlement. If you have Call Center Training experience and Debt Management Training experience. If you are looking for a career where you can make a difference, you are encouraged to apply for this exciting opportunity.

Job Summary:

The Call Center Training Manager will design develop and deliver new hire, advanced and ongoing training and development to the Debt Management staff.

Responsibilities of Training Manager include:
• Manage and track the probationary status of each individual and recommend additional training as needed.
• Ensure a smooth transition to all employees as they are officially hired.
• Partner with other call center managers to provide a smooth transition from initial training to the floor.
• Work closely with all managers, but in particular the QA manager to monitor and measure performance and implement additional training as needed
• Develop and maintain an information library for training and development processes including advanced training skills for new and existing Consultants.
• Conduct standardized training.
• Assist in the facilitation of campaign briefings and follow up meetings.
• Participate in special projects as directed.
Requirements for Training Manager:
• Training experience required. Call center training experience desired.
• Knowledge of training tools, methods, and best practices.
• Ability to train and coach effectively in sales/telemarketing/debt consulting.
• Ability to facilitate innovation teamwork and effective team problem solving
• Strong communication, interpersonal, management, problem solving and leadership skills
• Demonstrated commitment to high levels of quality, customer service and client satisfaction.
• High degree of comfort and effectiveness dealing with people from diverse backgrounds
• Self motivation. High energy.
• Innovative
• Creative
• Ability to meet deadlines and manage many projects concurrently.
• Demonstrated leadership ability.
• Ability to be a role model for company procedures and policies.
• Computer skills: essential - spreadsheet, word, email; desirable - database