Job: Front Office / Reservations (FT)

A World of Opportunity at Embassy Suites Hotels

We realize that our team members add value and quality to our business. In fact, they are what make Embassy Suites Hotels a success. Embassy Suites Hotels is always interested in finding the best people to join our team. If you're interested in being on the team that makes it happen.

Embassy Suites Hotels is the nation's largest brand of upscale, all-suite hotels with more total suites than any of its competitors. Created in 1983, Embassy Suites Hotels was a pioneer in the all-suite concept and today is a market share leader with more than 170 locations in the United States, Canada and Latin America.

We are currently recruiting for a Front Office / Reservations Agent!

You must be able to communicate accurately and effectively in both verbal and written form with guests and employees to respond accurately and completely to people. Give directions, instructions, information, answer questions and provide service as required. Able to competently handle reservations calls effectively and professionally; enter/revise reservation information and upsell hotel rooms. Know your work schedule and follow it with reliability. Work in a cooperative and friendly manner with fellow employees.

* Previous experience preferred in Hilton OnQ
* Customer Service and cash handling experience requested.
* Computer and or typing skills requested.
* Ability to multi-task and complete assignments in a timely manner.
* Must be able to work evening/weekends/holidays!
* Has complete working knowledge of Front Office computer or manual
system, including all daily transactions and those which are not performed
often.
* Have knowledge of the hotel property, hotel staff and hotel services with
hours of operations. Also have knowledge of surrounding areas.
* Have a thorough knowledge of guest rooms including locations, views,
amenities, features, types, etc.
* Be able to accurately give pertinent directions and information regarding
the immediate and metro area.
* Competently competently handle reservations calls effectively and professionally
* Enter/revise reservation information and upsell hotel rooms.