Job: Sr. Business Support Analyst

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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission ? to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Sr. Business Support Analyst for our Phoenix, AZ facility.

As a Sr. Business Support Analyst for USAA you will be responsible for the implementation of solutions for the most complex business problems in support of senior management across the LOB. Serves as team lead to other Analysts who are responsible for supporting key operational functions and providing recommendations for improvement. This is the highest level in the Business Support Analyst career path.

Job Duties:

• Provides operational support to current processes and demonstrates expert knowledge of business operations, processes, and needs in support of assigned BPE projects.
• Provides input to management to support performance management process and identification of opportunities for team members' development. Mentors team members to assist in their development.
• Leads and participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Develops and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities. Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Collaborates with Business Managers to ensure dependencies, risks, and opportunities are coordinated across the CoSA and USAA.

Minimum Requirements:

• BA/BS.
• 5+ years of analyst or equivalent experience.
• Must be an expert in a wide-variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

Preferred:

• Significant CACS programming, CACS administration, and/or CACS management experience.
• Proficient at adaptive controls, such as TRIAD, Probe, and ACS, on consumer products portfolios.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

Minimum Requirements:

• BA/BS.
• 5+ years of analyst or equivalent experience.
• Must be an expert in a wide-variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

Preferred:

• Significant CACS programming, CACS administration, and/or CACS management experience.
• Proficient at adaptive controls, such as TRIAD, Probe, and ACS, on consumer products portfolios.