Job: Collections Team Lead/Supervisor

Requisition Number: 198

Job Title: Collections Team Lead/Supervisor

Area of Interest: Collections

City: Mesa

State/Province: Arizona

If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement, and are extremely motivated, we have endless opportunities for you to succeed.

POSITION SUMMARY:

The team leader assists the account managers in reviews, monitoring and directing collection activity, assuring company policies and procedures, as well as, state and federal laws are followed.

ESSENTIAL RESPONSIBILITIES:

The duties and responsibilities listed below are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

* Review and process associated paperwork as assigned.

* Review and audit accounts daily, giving input to Collection Manager as needed.

* Provide training, motivation, and support to all assigned employees assuring compliance of policies and procedures.

* Resolve customer complaints.

* Monitor collector's customer calls for training purposes.

* Must be able to assist other Collection Managers in floor coverage if Team Leader Manager is absent.

* Must have strong multitasking skills

* Must exhibit excellent interpersonal skills.

* Must have effective communication, both verbal and written.

* Administer continuous training efforts by browsing accounts, answering collector questions; handle escalated calls, review skip accounts, and side by side training.

* Must have the ability to work a Supervisor queue throughout the work schedule, while managing seven to ten direct reports.

In return for your dedication and commitment, we offer competitive salary, great bonus opportunity and an excellent benefit package:

*Excellent Medical, Dental & Vision Plans

*Great training and tuition reimbursement

*A culture of opportunity and promotion from within

*Sunday's off (we're closed to give our employees valued time with friends and family)

*Competitive Pay

*401K Plan with company contribution

Hiring is contingent on passing a complete background check and drug screen. DriveTime greatly values diversity and is an equal opportunity employer.

*High school diploma or equivalent.
*Must have advanced collection skills -- the ability to manage accounts that are mid-range (46 - 90 days delinquent).
*Demonstrate good verbal communication, organizational skills, negotiation, leadership, and data entry skills.
*Have strong analytical and problem solving skills, able to make sound business decisions, and use good judgment in relation to the handling of delinquent accounts.
*Mathematical ability necessary in calculating payment plans and past due amounts.
*Must be proficient in Microsoft products, especially Word and Excel).

OR

*Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.