Job: Client Service Reps (B2B)

Universal Background Screening, based in Phoenix, Arizona, is a nationwide provider of pre-employment background screening services to business clients.

To support our continued growth, we seek Client Services Representatives that will provide the high level of personal customer service that our clients have come to expect. This position is located in our central Phoenix office, located at 16th Street and Northern.
Overview

The primary objective of the Client Services Department is to provide prompt, accurate and timely service to our clients. As most clients submit and retrieve their background checks via our online application, this position involves frequent explanation and step-by-step walk through of using a web-based system to non-technical users (HR staff, managers, business owners). While not a technical support position, experience and/or skills involving web site usage, troubleshooting, etc. is an asset.

Essential Duties and Responsibilities

Handle a significant number of inbound and outbound transactions, providing phone and email-based support.

Document customer transactions according to company procedures in a web-based CRM application.

Perform new account setup and existing account maintenance functions.

Anticipate customer needs and deliver solutions for proactive customer service.

Perform daily outbound calls to assigned clients regarding order status and updates.

Work Hours - options available:
6:00 am to 3:00 pm, Monday through Friday.
7:00 am to 4:00 pm, Monday through Friday.
8:00 am to 5:00 pm, Monday through Friday.
9:00 am to 6:00 pm, Monday through Friday.

Education and Experience Requirements

High School Diploma or Equivalent. Some college or technical college preferred.

Experience in a professional customer service setting, business-to-business preferred.

Demonstrated ability to solve problems within the bounds of department policies and procedures.

Demonstrated ability to gather and assess information in a fast-paced environment.

Knowledge of background checks, pre-employment screening and/or human resources would be an asset to this position.

Required Skills

Microsoft Outlook and Internet/Web Skills

Listening and rapid comprehension skills; strong written and verbal communication abilities.

Ability to remain calm and professional while dealing with difficult customers and customer situations.

Ability to work both independently and as a team member in a collaborative environment.