Job: EXPERIENCED F&B SERVERS

DEPARTMENT: Food & Beverage
REPORTS TO: F&B Manager/F&B Assistant Mgr/Captain
STATUS: Non-Exempt

The Silverleaf food and beverage service staff is directly responsible for member and guest satisfaction in all food and beverage operations including dining, banquets and bar service. Their purpose is to provide friendly, knowledgeable and efficient service to the members and guests in accordance with Silverleaf Club standard operating procedures, mission statement and core values. Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

Essential:
Maintain regular compliance with Silverleaf standards
Maintain and increase departmental revenues ? Promote and maximize profitability via suggestive selling techniques and being aware of upcoming special events and promoting them verbally to the members
Build relationships with members and staff ? utilizing the guest history program to recall personal preferences in order to anticipate and exceed member expectations
Cross-train and perform duties of all food and beverage service positions (food server, bartender, host/ess and bus person) as scheduled or needed using standard operating procedures
Responsible for completing detailed opening, mid-shift and closing duties
Responsible for accurate billing of food and beverage services via point of sale system; complete end of shift closing pos procedures
Maintain and ensure immaculate facilities for guests - Monitor and maintain the cleanliness and orderliness of the front of house and back of house areas using a ?clean as you go? philosophy
Responsible for flow management, concentrating on busy areas first ? prioritizing and organizing steps of service by effective multi-tasking
Maintain sanitary conditions in all dining, kitchen and bar areas in accordance with state and local regulations
Communicate all guest/member complaints and suggestions to your supervisor promptly
Follow all food and beverage service and club policies
Performs other duties as required by your manager

Education and Experience:
Must have at least 2 years previous service experience in a luxury private club, resort or high-end restaurant
High School Diploma preferred or equivalent
Strong knowledge of the following: English language; five star customer service; casual, fine dining and banquet food and beverage service; liquor, beer and wine knowledge
Food Safety Certification and Business Council on Alcohol Education Certification (if not already acquired, will acquire upon employment)

Physical Requirements:
Flexible and long hours sometimes required; long hours standing and/or walking
Medium work ? Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must have high level of physical fitness
Unusual working conditions: May be scheduled nights, weekends, holidays and occasional overtime; may work indoors or outdoors in a variety of weather conditions; working with wet/slippery floors, sharp objects, fumes and electrical equipment


Mental Requirements:
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must maintain composure and objectivity under pressure