Job: Case Managers- CHOICES Network of Arizona

*** Positions located throughout Phoenix Metro Area***
*** TERROS Behavioral Health serves as a Administrative Support Organization to CHOICES Network of Arizona***

JOB SUMMARY
As a member of the clinical team, completes assessment and service plan and implements services to consumers in accordance with their individualized service plan (ISP). Communicates and documents consumer’s progress toward their recovery.

ESSENTIAL FUNCTIONS
Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.

Provides supportive services including, but not limited to, the following:
• Assistance in maintaining, monitoring and modifying covered behavioral health services;
• Brief telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning;
• Assistance in finding necessary resources other than covered services to meet basic needs;
• Serves as a point of contact and to ensure ongoing collaboration including the communication of appropriate clinical information with other involved parties as appropriate and coordination of care with a person’s family, behavioral and general medical and dental health care providers, community resources, and other involved supports including educational, social, judicial, community and other State agencies;
• Ensures the provision of all covered services identified on the service plan; referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports;
• Provides outreach and follow-up of services including, but not limited to, crisis and missed appointments to ensure adequate resources are available and in place;
• Participates in staffings, case conferences or other meetings with or without the person or his/her family participating;
• Screens and assesses all persons on caseload for financial entitlements (AHCCCS, SSI/SSD etc.); completes AHCCCS applications on all consumers on caseload meeting criteria;
• Provides transportation to consumer as appropriate and determined by the clinical team;
• Ensures that transfers to out-of-area, out-of-state or to an Arizona Long Term Care System (ALTCS) contractor, are coordinated as applicable;
• Ensures the development and implementation of transition, discharge and aftercare plans prior to discontinuation of behavioral health services.

Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty evaluations. May sign off on service plans and annual updates completed for people on their own caseloads.

Collaborates with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.

Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.

Pursues best practice outcomes for person with mental illness including continuing education, employment, independent housing and community tenure.

MINIMUM REQUIREMENTS
To be considered a qualified behavioral health technician, a person must have one of the following combinations of education, license and/or behavioral health work experience:

•Master’s degree in a behavioral health related field.

•Bachelor’s degree in behavioral health related field required. Two (2) years behavioral health work experience preferred.

•Master’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and two years behavioral health work experience.

•Bachelor’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and four years behavioral health work experience.

•Associate’s degree in behavioral health related field and four years behavioral health work experience.

•Associate’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and five years behavioral health work experience.

•Certified Psychiatric Rehabilitation Practitioner (CPRP), certified through the Psychiatric Rehabilitation Program

•Has a high school diploma or equivalent and 18 credit hours of post-high school education in a field related to behavioral health completed no more than 4 years before the date of proposed employment and 2 years full time behavioral health experience OR 4 years of behavioral health work experience.