Job: PART TIME CONCIERCE

DIVISION: Silverleaf Club
DEPARTMENT: Club House
REPORTS TO: Director of Human Resources / Lead Concierge
STATUS: Non -Except


Anticipate needs of members and execute all member requests in a timely fashion. Be instrumental in creating an environment and executing service that is second to none. Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.



Essential:
? Approach all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
? Conduct all business for the club as an ambassador of Silverleaf ? with integrity and in a professional manner at all times
? Communicate Club members? and guests? requests and concerns to management promptly
? Perform all member services using standard operating procedures
? Maintain professional relationship with members ? directly responsible for member/guest satisfaction
? Take reservations for all club dining areas as well as club events ensuring that all necessary information is recorded properly (full name, member number, date taken, phone number, number of adults, number of children, date, time for reservation and any special requests)
? Call and confirm reservations for special events, dining, youth activities, spa, fitness and any other needed follow up
? Check availability for Spa appointments and assist in making the reservation process as seamless as possible for our members
? Make reservations at local restaurants for members upon their request, only after recommending the Club facilities when space is available
? Arrange for special requests for members upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events in state and around the country
? Receive all lost and found items, keep a member log of lost and found items
? Personally direct members throughout the Club House
? Assist with Club newsletter and other Club mailings (stuffing, labeling)
? Assist members with letters or packages they would like to have mailed. Bill member accounts accordingly for postage
? Prepares weekly activity reports as required
? Review Club calendar of events, daily department updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members
? Provides quality service to all members and team members
? Follows up on birthday parties and special events for the member?s children with the Youth Activities Coordinator
? Produces any needed communications to meet member requests/needs
? Assist accounting department with filing, daily record keeping etc.
? Assist with typing and printing of club events, activities, menus and promotions
? Assist with registration tables for club events ? checking members and guests in and communication all attendance changes with the manager on duty
? Performs other duties as required by your manager

Education and Experience:
? 4 year college degree preferable or industry training equivalent
? At least 5 years previous concierge experience


Physical Requirements:
? Flexible and long hours sometimes required
? Medium work ? Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
? Must have high level of physical fitness


Mental Requirements:
? Must be able to convey information and ideas clearly
? Must be creative and enjoy creating a fun and safe atmosphere for children