Job: Customer Service & Sales Representative

PRINCIPLE RESPONSIBILITIES AND DUTIES:
Fully engages Cardholders, resolves questions and complaints. Responds to inquiries concerning credit card transactions, products, services, fees, billing errors, payments, or any other Cardholder related request. Utilizes sales, listening and negotiation techniques when responding to Cardholder requests and actively working to identify opportunities to provide services, offer fee products and balance transfers as well as card related offers/benefits, resulting in added value to the Cardholder. Has authority to fully satisfy the cardholder in a respectful manner, using a sound and reasonable decision making process. Agents may be required to handle calls from multiple skill channels.

Evening Work Schedule: Flex Time: 30-39 hours per week. Evening shift availbility required from 11am - 9pm.

Third Shift Work Schedule: Flex Time: 30-39 hours per week. Third shift availbility required from 2pm - 1am.

Weekend and holiday scheduling is required.

1. Excellent communication, negotiation, problem solving and sales skills
2. Must provide excellent Customer service to both internal as well as external Customers
3. Ability to work in a fast paced, goal oriented environment
4. Must be flexible and adaptable to changing business needs
5. Strong sales ability
6. Ability to meet and exceed productivity requirements
7. Proficient PC skills

High School Diploma or GED preferred but not required.
Call center/ phone experience a plus.