Job: Customer Support Advisor I - (Collections)

As a Customer Support Advisor (Collector), you play an integral role by handling interactions with Chase revolving credit line clients in attempting to resolve delinquency and directly impacting the risk of loss to the bank. You will act as a credit counselor by offering solutions based on account holder's individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the account holder and Chase. A portion of your day will be spent finding additional contact information to locate customers. As an Advisor, you may be exposed to other internal departments such as recovery, bankruptcy, and fraud, partnering with them to enable debt repayment.

Working in a fast-paced call center environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You will be 'results oriented' and enjoy the challenge of meeting or exceeding your goals and being rewarded for it through an excellent incentive plan.

Office Hours are as follows: Monday thru Thursday, and Saturdays 6AM-7PM, Fridays 6AM-5PM.
(Available shifts will be discuss during interview)

At least one year Collection or Customer Service experience in a call center environment

Ability to use basic business mathematics, including percentages, decimals, and application of basic formulas

Excellent oral and written communication skills; Ability to listen carefully, probe for additional details, and ask targeted questions to gather information

Ability to be understanding, helpful, cooperative, and sensitive to needs and feelings of others; maintaining composure in difficult situations

Able to positively adapt to a rapidly changing environment
At times, working with valued customers who are upset and not cooperative

Must be very willing to work in an environment that requires heavy phone-based customer interaction (up to 85%)

Good computing and keyboarding skills with the ability to maneuver in a Windows based environment

Bilingual (fluent in Spanish) a plus