Job: Case Manager, Adult Services; Central/North Valley

Multiple Locations
To apply directly to this position for multiple locations throughout central and north Phoenix, please click on the following link:
https://home.eease.com/recruit/?id=157443

We are Southwest Network, a local non-profit behavioral health organization serving both adults and kids within the community. We believe and others will agree that we are the best of the best within Behavioral Health...and now is your chance to continue to prove this statement true. By joining Southwest Network, you will be helping us grow into a bigger and even better organization and thus allowing us to accomplish our ultimate goal - to improve the lives of those we are proud and honored to serve.

As a member of the clinical team, completes assessment and service plan and implements services to recipients in accordance with their individualized service plan (ISP).
Communicates and documents recipient’s progress toward their recovery.

Requires effective interpersonal, written and verbal communication skills.
Ability to follow direction, use of sound judgment and excellent time management skills are essential. Supervision Received: Reports to the Clinical Coordinator. Must be able to work independently with discretion and judgment to conduct case management functions for assigned recipients. Participates in individual and group supervision. May work directly with any SWN staff and may receive guidance and direction from SWN Clinical staff and/or Executive Team.

• Assistance in maintaining, monitoring and modifying covered behavioral health services;
• Brief telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning;
• Assistance in finding necessary resources other than covered services to meet basic needs;
• Serves as a point of contact and to ensure ongoing collaboration including the communication of appropriate clinical information with other involved parties as appropriate and coordination of care with a person’s family, behavioral and general medical and dental health care providers, community resources, and other involved supports including educational, social, judicial, community and other State agencies;
• Ensures the provision of all covered services identified on the service plan; referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports;
• Provides outreach and follow-up of services including, but not limited to, crisis and missed appointments to ensure adequate resources are available and in place;
• Participates in staffings, case conferences or other meetings with or without the person or his/her family participating;
• Screens and assesses all persons on caseload for financial entitlements (AHCCCS, SSI/SSD etc.); completes AHCCCS applications on all recipients on caseload meeting criteria;
• Provides transportation to recipient as appropriate and determined by the clinical team
• Ensures that transfers to out-of-area, out-of-state or to an Arizona Long Term Care System (ALTCS) contractor, are coordinated as applicable;
• Ensures the development and implementation of transition, discharge and aftercare plans prior to discontinuation of behavioral health services.
• Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty evaluations. May sign off on service plans and annual updates completed for people on their own caseloads.
• Collaborates with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.
• Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).
• Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.

Thorough and working knowledge of psychiatric conditions is imperative.
Position requires the use of: Microsoft Word, Excel, Outlook and a valid AZ driver’s license.

Education and Experience:
To be considered a qualified behavioral health technician, a person must have one of the following combinations of education, license and/or behavioral health work experience:
• Master’s degree in a behavioral health related field.
• Bachelor’s degree in behavioral health related field. Two (2) years behavioral health work experience preferred.
• Master’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and two years behavioral health work experience.
• Bachelor’s degree in non-behavioral health related field and 30 semester hours in behavioral health education (PM Form 3.20.1, see page 11) and four years behavioral health work experience.
• Associate’s degree in behavioral health related field and four years behavioral health work experience.
• Associate’s degree in non-behavioral health related field and 30 semester hours in behavioral health education (PM Form 3.20.1, see page 11) and five years behavioral health work experience.
• Certified Psychiatric Rehabilitation Practitioner (CPRP), certified through the Psychiatric Rehabilitation Program
• High school diploma or equivalent and 18 credit hours of post-high school education in a field related to behavioral health completed no more than 4 years before the date of proposed employment and 2 years full time behavioral health experience OR 4 years of behavioral health work experience.