Job: Call Center Executive Site Director:

Our Client is looking for a Site Director that has the experience and desire to work in Phoenix with one of the fastest growing publicly traded organizations in the country. This position requires a proficient, take charge individuals who like working in an autonomous environment.
Primary focus will be on basic call center expectations: Meeting sales targets, operating efficiencies, process improvements, technology utilization, people development, quality assurance and financial management.

Ideal candidate will posses the following:

Ten plus years Call Center Outbound Telesales Management experience with emphasis on developing an organization while meeting business objectives

Has successfully managed at least 400 seats

Multi site experience

Strong communication skills

Stable work history

Leadership skills & Management development skills

Ability to manage B2C telesales organization

Managing people, process and technology

Solid mix of tactical & strategic skills

Thorough knowledge of Call Center Telesales software and hardware

Experience managing: Line Operations, Financials, Training, Q/A, WFM, Staffing, etc.

Bachelor degree of higher

Relocation for the right candidate!!!!