Job: PHYSICIAN BILLING SYSTEM TRAINER/QA ANALYST (79223)

Department: PHYSICIAN BUSINESS SERVICES
Employment Type: FULL TIME
Hours per pay period: 80
Shift: DAY
Facility: ST JOSEPHS HOSPITAL & MED CTR
Location: PHOENIX, AZ

Facility Information:

St. Joseph's Hospital and Medical Center has been a symbol of quality healthcare in the Valley of the Sun for more than 110 years. We are extremely proud to announce that we are the only Arizona hospital to be voted a "Best Place to Work in the Valley" five years in a row. We are also proud to be named a top hospital by Ranking Arizona Magazine and to be routinely recognized as one of the country's best neuroscience centers by U.S. News & World Report.

St. Joseph's is home to: the internationally renowned Barrow Neurological Institute; St. Joseph's Children's Health Center, which is the second largest provider of comprehensive pediatric services in the state; The Heart & Lung Institute at St. Joseph's; and St. Joseph's Trauma Center, which is the only Level 1 trauma center in Arizona that's verified by the American College of Surgeons.

St. Joseph's continues to expand and enhance its services to meet the growing needs of the community by providing comprehensive neurological, neurosurgical, pediatric, perinatal, cardiac, thoracic, and cancer care. The hospital's nine critical care units serve more than 60,000 patients each year. In 2006, St. Joseph's opened a 144-bed tower, making it the largest hospital in Arizona with 743 beds.

Founded in 1895 by the Sisters of Mercy, St. Joseph's continues to help the underserved through clinics, community grants and outreach programs. The hospital is part of Catholic Healthcare West, which has more than 40 hospitals in Arizona, California and Nevada.

Our Physician Business Services is currently seeking a PBS TRAINER/QA ANALYST to join our team! This position is responsible for conducting formal (classroom) training and informal (inservice, one-on-one, team meeting) training to Physician Business Services personnel in the usage of application systems and processes surrounding the system usage. Staff located at Physician Business Services and the clinics will rely heavily on the functions provided by application software to perform their required work. This position will be responsible for determining the training needs of the users and developing and delivering that training to appropriate users.

This position is also responsible for conducting quality reviews of work performed in the PBS area to include billing, collections, post payment review, call center and cash applications. This position is responsible for the development and maintenance of all PBS policies and procedures. This positions is also responsible for working with the clinic staff on PBS related issues. Will work in a cooperative team environment with other team members and with large groups of users.
REQUIREMENTS:

Bachelor's Degree in Computer Science, IT, Business Administration or Health Care Administration

Three years related experience providing training and guidance with an excellent understanding of operational processes within a Business Office environment required.

Experience with business process redesign, training and instruction, policy and procedure development desired.

Excellent verbal and written skills required.