Job: Medical Customer Service Associate

Obstetrix Medical Group is looking for a Medical Customer Service Associate for our incoming call center in Phoenix, Arizona located near the Biltmore.
The ideal candidate would have prior medical billing and/or collection experience. Bilingual is helpful as well.
Under the direct supervision of the Manager of Customer Service, the Customer Service Representative is responsible for effectively communicating with Pediatrix Medical Group/ Obstetrix’s clients. Clients include, but are not limited to patients, parents or guardians of the patient, insurance companies, Human Resource Departments, Other Pediatrix, Obstetrix employees. Customer Service Representatives will assist clients with balance inquiries, payment information, demographic updates, general billing issues, insurance/ Medicaid updates, and other account related issues. Tasks will be performed by utilizing the following systems: GPMS, Master Database, Imaging, Medifax, Excel, and Word.

MINIMAL QUALIFIFCATIONS:
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from customers and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.