Job: Customer Service Help Desk

Basic Function:
The Customer Service Help Desk representative provides in-depth support to End-Users and Resellers via telephone and remote connectivity on application software products. Provides knowledgeable and functional assistance, that including in-depth troubleshooting in a timely and courteous manner. Also manage progress, documents communication throughout the reported issue cycle.

Essential Duties and Responsibilities:
* Provide resolution to incoming calls issues via phone
* Prioritize calls by urgency
* Log all communications with clients in detail into the IAS
* Confirm voicemails and emails responded to within 1 hours
* Basic programming knowledge - Know how to view programming to determine how the functions in NetPractice work based off the programs
* Uses self initiative to constantly increase knowledge in products assigned to support, as well as constant improvement customer service skills.
* Use internal search tools to troubleshoot issues


Requirements/Qualifications:
* Must have healthcare industry experience (medical billing, clinical workflow, etc.) and Clinical background a must
* Comprehensive knowledge and demonstrate thorough understanding of a Practice Management and EHR System (how it functions, and how it relates to a medical practice)
* Excellent customer service and phone skills, exhibits interpersonal service skills and efficient results to achieve a high level of customer satisfaction.
* Strong oral and written communication skills and problem solving/analytical skills.
* Initiative to take on challenges and have the ability to handle unpleasant situations
* Ability to maneuver around internal automated system
* Able to answer the majority of questions and able to close 80% of the calls on first encounter
* Excellent Microsoft Office product knowledge.
* Must be organized, detailed oriented, have the ability to multi-task and manage workload efficiently and prioritize projects with minimal supervision
* In-depth knowledge of how to research issues in order to provide a resolution or enough information to programming. (searching history calls, knowledge tree, recreating the issue being reported, and complete detail of issue and steps taken in recreating)
* Extensive understanding of Cache, menus and background programming
* Programming-ability to locate the correct error related to issue, write out errors, load variables to find further details and understand what is being reviewed
*Must be a Team player

Noteworthy Medical Systems is a leading provider of software solutions to specialties in the ambulatory healthcare sector. Combining NetPracticePM, NetPracticeEHR, NetTools and WebPractice, Noteworthy provides the ultimate profitability tools for healthcare practices. If you have desire to be an integral part of revolutionizing healthcare and possess the skills and experience listed above, then Noteworthy Medical Systems is where you need to be. We provide a fast paced environment and have an unbeatable team made up of the most intelligent, dynamic, dedicated and hard working people around. We offer competitive wages and a comprehensive benefits package including: medical, dental, vision, and life insurance, a 401(k) plan, and paid vacations and holidays. For more information, please visit our website at www.noteworthymedical.com and contact us immediately with your resume and a cover letter outlining your interest and salary requirements.