Job: SPA FRONT DESK - PART TIME

Handle all members & guests in a professional, courteous manner, serving as the facility?s first impression.
Responsible for the overall operation of the reception area including maximizing spa bookings while creating and accommodating the guests? spa experience. Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

Essential:
? Accommodate guest?s needs by booking, confirming and/or changing appointments
? Ascertain correct guest information and enter it accurately into the computer program
? Assess and resolve any scheduling conflicts, guest challenges or other instances
? Provide current and detailed information about all spa services and operating information
? Knowledgeable about all aspects of the Spa treatments, products and facility
? Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift
? Properly distribute cash gratuities
? Check guest out in a timely, accurate and concerned manner
? Promote, sell and handle properly all gift certificate transactions
? Familiar with all product; maximize retail sales
? Accommodate guests reservation request, offering options when not immediately available
? Book and schedule treatment staff frugally, efficiently and fairly
? Participate in staff meetings, training and team efforts
? Continually upgrade abilities through education and training made available
? Follow established lost and found procedure
? Maintain organization and necessary supplies at front desk and reservations
? To aid in the general coordination and relation between departments, whether it be staff related or on a members? behalf
? Assist with cleanliness of all Spa areas including all common areas, fitness facilities and locker rooms
? Comply with all Silverleaf Company policies and procedures
? Performs other duties as required by your manager

Education and Experience:
? College degree preferable or industry training equivalent
? High School Diploma or equivalent required
? Computer literate and proficient in Word, Excel and related spa software
? Previous guest service experience in a luxury private club or resort


Physical Requirements:
? Must be able to stand and exert well paced mobility for up to 8 hours in length
? Medium work ? Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
? Must have high level of physical fitness
? Unusual Working Conditions: May be scheduled nights, weekends, holidays and occasional overtime


Mental Requirements:
? Must be able to convey information and ideas clearly
? Excellent verbal communication
? Efficient and well-organized; able to handle simultaneous, varied tasks
? Assertive with an outgoing personality
? Ability to promote, describe and sell accordingly
? Must be able to read and write to facilitate the communication process
? Ability to solve problems and make rational decisions
? Must possess basic computational ability
? Must maintain composure and objectivity under pressure