Job: Bilingual Collector 2 - Home Equity

The following is a basic description of the job duties:

Fully qualified, collector.
Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.
Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency.
Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment.
May Skip-trace to find and collect on delinquent accounts.
May work on special projects.
May be required to compose written documents.
May be responsible for collateral analysis.
Refers more complex issues to higher level Collections staff.

Must be fluent in both Spanish and English

This will be a 1st Shift position.

1+ years of collection or customer service experience (call center environment is preferred) or sales background.
Knowledge of Microsoft Office Package (Excel, Word, etc.) and typing skills of 20 words per minute
Fluent in both Spanish and English

Knowledge of SHAW, HOGAN, YOM
Home Equity Collections experience
Dialer experience