Arizona Humane Society

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Volunteer Coordinator

at Arizona Humane Society

Posted: 3/20/2020
Job Status: Full Time
Job Reference #: 1342253

Job Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. We offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence.

POSITION SUMMARY: Volunteers are the heartbeat of AHS and our Volunteer Coordinators play a crucial role to ensure our volunteers have an excellent and rewarding experience. As a Volunteer Coordinator, you will onboard new volunteers in your assigned areas, be the liaison between volunteers and assigned departments, provide ongoing support for volunteers and assigned departments and help coach volunteers when needed. Excellent customer service experience, problem solving and innovative thinking are key to this role.


  1. Schedule volunteers to fulfill weekly department needs, complete special projects and off-site and special events as needed.
  2. Take proactive steps to ensure optimum coverage of volunteers for organization needs.
  3. Interview, assess and assign new volunteers.
  4. Ensure excellent support for our volunteers and assigned departments, maximizing volunteer retention.
  5. Work with assigned departments to identify and fulfill their volunteer needs.
  6. Help maintain accurate and timely records for Volunteer Engagement.
  7. Offer tier one conflict resolution for our volunteers and assigned departments.
  8. Carry out other special projects and assignments as needed.
  9. Assist with trainings for volunteers, including classes, forums and mentoring sessions, ensuring accurate rosters, setting up the training space and preparing training materials as needed.


  1. Bachelor's degree preferred.
  2. One to three years of demonstrated experience organizing projects.
  3. Excellent people skills and ability to develop and maintain excellent interpersonal rapport with volunteers and employees.
  4. Knowledge of or willingness to gain animal handling skills.
  5. Top-notch organizational skills.
  6. Strong presentation skills both one-on-one or in a group setting.
  7. Excellent verbal and written communication skills.
  8. Conflict resolution skills and good judgment.
  9. Must be adaptable to change and able to work independently.
  10. Must be able to work weekends.
  11. Proficiency in Word, Excel and database programs.

Language Skills: Excellent verbal and written communication skills; Spanish language helpful.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Certificates, Licenses, Registrations: Valid Driver's License.

Other Skills, Abilities and Qualifications: Regular attendance is required. Access to reliable transportation.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander.  Most time will be spent in a typical air conditioned and heated office environment.


Application Instructions

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.