Arizona's Children Association
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Family Resources Specialist II
at Arizona's Children Association
Position Summary: Responsible for providing behavior management support and training to clients and families. Position assesses the family’s need for support, training and additional services; acts as the program liaison to community and provider agencies; and provides crisis intervention as assigned. Essential Job Functions: * Conducts family and individual client strengths and ongoing needs assessments utilizing program specific protocol to monitor progress of the client and family as evidenced by record review, supervision and observations. * Engages with the family through face to face interactions to build trust, encourage hope and ensure ongoing engagement in behavioral health services. * Supports the development and implementation of effective, strength based, family centered plans with focus on parenting skills and behavior management techniques. * Provides advocacy for children to ensure for the necessary structure, guidance and limits as evidenced by treatment plan. * Completes and monitors documentation of clients’ records in accordance to agency and funding source requirements, including tracking of authorizations and contract deliverables, maintaining timely progress notes, foster parent licensure and all clinical records. * Provides effective crisis management by triage and stabilizing emergency situations and effectively uses de-escalation techniques. * Provides or arranges for transportation of clients to appointments as necessary. * Designs behavioral contracts with clients and families as necessary. * Provides effective discharge planning. * Supports or provides educational activities that promote client understanding of treatment issues. * Collaborate with community partners to effectively help family develop natural supports and resources * Effectively manages assigned caseload * Provides services in the community, in home, in school or work that may be outside of normal business hours, utilizing program specific protocol. * Meets established productivity standards. * Maintains professional boundaries and ethics specific to the Agency and particular professional certification. * Safely and effectively monitor client activities. * Attends and participates in all required meetings. * Performs work and represents AzCA in accordance with our mission, vision and values and Foundations for Success. * Maintains consistent attendance and punctuality to provide consistency in serving clients. * Performs other duties as assigned, which are consistent with the general responsibilities of the position. * With moderately complex and moderate risk clients, provides effective client support with minimal supervision * Will also provide crisis management, including assessing and providing appropriate responses, handling the situation calmly, involving supervisor and/or referring/transitioning to supervisor when appropriate * Minimum Education & Experience: * Bachelor’s Degree in Social Work or related field of study from an accredited college or university preferred. * Minimum 1 year experience working in the behavioral health field with children. * Or equivalent combination of education and experience to be able to perform the essential functions is required. Knowledge, Skills and Abilities (KSAs) * Ability to understand and respond appropriately to requests * Effectively handle emergency situations and safely perform duties despite distractions. * Ability to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics. * Demonstrates knowledge of human development and family life cycle in children and families. * Demonstrates knowledge of cultural situations involved with the child and family * Demonstrates knowledge of family therapy and child management techniques from a systems perspective * Ability to apply knowledge of community resources to appropriately assist client. * Demonstrated knowledge of parenting skills and time management skills * Effective written, oral and interpersonal communication skills in the English language. Might also require Spanish. * Ability to interact well with various levels of staff and with guests of AzCA. * Ability to read, comprehend and interpret complex information. * Ability to work in a variety of environments in and outdoors with various obstacles, stairs and unknown conditions. * Must be physically capable to administer approved behavioral management techniques as applicable. * Must be able to physically demonstrate competency in the following areas: operate an agency transport vehicle (unless declared a non-driver). * Able to operate common office equipment and be proficient with electronic health records, calendaring, word processing and other needed computer and electronic devise skills. Other Minimum Qualification * Must be 21 years of age (licensing requirement). * Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy. * Must be able to provide own transportation to and from clients’ homes and/or other relevant organizations/agencies. Other Requirements * Must be able to provide DPS fingerprint clearance. * Must be able to meet training and agency compliance requirements for the position. * An individual may qualify for this position if the individual is able to "perform safely" the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission’s regulations found at 29 C.F.R #1630.2 (r).