Canyon State Credit Union

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Service Desk Technician

at Canyon State Credit Union

Pay: $16 to $18/hour
Salary DOE. Canyon State Credit Union offers a comprehensive benefit package including medical, dental, vision, 401(k), STD, and LTD. Our outstanding benefits reflect our appreciation of our outstanding employees!
Posted: 1/13/2020
Job Status: Full Time
Job Reference #: INFO1020

Job Description

Come join the team at Canyon State Credit Union! 

Are you looking for an opportunity to let your skills shine?  Come join the team at the credit union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle.  We are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees.  This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world.  Here at the credit union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As a Service Desk Technician you will:

  • Respond to requests for technical assistance in person, over the phone, and electronically while following standard help desk procedures.
  • Utilize online ticketing system to log all help desk interactions.  Identify and escalate situations requiring urgent attention.
  • Track, diagnose and resolve technical hardware and software issues.  Document root cause analysis in Service Desk tool. 
  • Maintain an audit log of issued and shelved IT equipment, software, and other IT assets. 
  • Responsible for the setup and replacement of zero clients, monitors, and input/output devices.
  • Interact with third party vendor support teams to ensure timely resolution of outstanding technical hardware and software issues.
  • Perform entry level user maintenance in Active Directory and vendor applications.
  • Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.  

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrates the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Is keenly aware of personal, team, departmental and company wide goals and is able to prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines.

Service - Demonstrates an unsurpassed commitment to exceptional member service. Explains recommendations, products and services in ways employees can easily understand. Demonstrates patience, respect and empathy when dealing with employees or their complaints. Personifies CSCU's role as a Trusted Advisor.

Initiative - Motivated self-starter who measure self against standards of excellence. Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration.

Accountability - Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.

Effective Communicator - Persuasive and confident. Explains recommendations, products and services in ways employees and members can easily understand.

Teamwork - Builds rapport with fellow teammates and credit union staff.

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

Skill / Requirements

To be successful, you will need the following skills and must meet the following requirements:

  • Professional, well-developed interpersonal skills necessary for communicating with staff, providing technical assistance, serving as a representative of the credit union.
  • Work requires extensive knowledge of computer systems and software.  Knowledge of desktop systems, communication concepts and hardware also required.  Experience supporting Windows 7-10 desktops/virtual desktops with Horizon preferred.
  • Fact-finding and investigative skills required to solve major, complex problems.  Requires extensive creativity and resourcefulness.
  • Requires sound and accurate judgment. Displays a willingness to make decisions in a timely manner, usually within established guidelines. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
  • Requires excellent interviewing and interpersonal skills, ability to listen to members’ needs and promote appropriate credit union products and services.
  • Requires education equivalent to a four-year high school education or general education degree (GED).  Enrollment in community college preferred.

Important Notes

Equal Opportunity/Affirmative Action Employer

Application Instructions

Please visit the Canyon State Credit Union Career Portal to apply.