Castle Hot Springs

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Housekeeping Supervisor @ Luxury Resort

at Castle Hot Springs

Pay: $14 to $17/hour
Depending on experience.
Posted: 2/8/2020
Job Status: Full Time

Job Description

Are you the cleanest person you know and very detail oriented? Are you looking to elevate your hospitality career? Apply to join our team at Castle Hot Springs Resort!

What Does it Mean to be a Part of the Castle Hot Springs Team?

Our Team Members are empowered professionals who work together to deliver unrivaled experiences for our guests. Our culture revolves around Team Member experience and thrives on innovation, leadership, and ongoing development. Your success is our success!  


Resort Summary

Tucked away in the Bradshaw Mountains, Castle Hot Springs is a 34-room luxury resort and culinary destination. Guests who visit our oasis enjoy inclusive food and non-alcoholic beverage prepared by an innovative culinary team, using many fresh ingredients farmed on property. Luxurious amenities and wellness-focused activities help guests disconnect and relax. We strive to offer the highest level of service and quality at all times.


What Are We Looking For?

Our mission is “to curate one of a kind experiences by delivering gracious and intimate hospitality”. We are looking for leaders to help us stay true to our mission and demonstrate the following values—

Community—Showing respect for each other and the environment.

Attentiveness—Being mindful of our surroundings and having attention to detail in our work and words.

Sustainability—Finding harmonious balance in everything we do.

Teamwork—Working together for the food of the company and in the best interests of our guests; We encourage       collaboration and providing open and transparent communication.

Learning—We are an environment of continuous development and growth.

Empowerment—We have a “see something, do something” service culture.

Castle Hot Springs is a unique small luxury resort with the highest standards of quality and service. Hidden deep in the northern reaches of the Sonoran Desert, the resort is surrounded by rugged, sweeping terrain unlike anywhere else on earth.

Hidden in the northern reaches of the Sonoran Desert, Castle Hot Springs Resort is surrounded by rugged, sweeping terrain unlike anywhere else on earth. 

Castle Hot Springs is actively seeking and experienced Housekeeping Supervisor with prior resort housekeeping experience to join us.
Come be a part of the second season of this historic boutique luxury hotel.

We offer great pay, great people, paid training, great benefits, uniforms, one meal provided per shift, and other great benefits! Before applying for this position, we please ask that you do your due diligence to be cognizant of our exact location  -- Employee Shuttle services are available.

Position Title:  HOUSEKEEPING SUPERVISOR        

Department:  ROOMS



Position Summary:  The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Director. This is a hands on position that is required to clean and inspect rooms regularly.  This position must understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to housekeeping staff.


Responsibilities include:

 The ability to collect room status report sheets for assigned work areas and assign room to Housekeepers as needed.

  • The ability to train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
  • The ability to make recommendations and follow through on conflict resolution, coaching and counseling, when appropriate.
  • The ability to provide excellent guest service in all areas of responsibility.
  • The ability to inspect guest rooms, including vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
  • The ability to monitor the performance of floor house persons so there are sufficient supplies in the hallways, stairwells and guest room doors, tracks, linen closets and armoires are maintained according to standards.
  • The ability to interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Castle Hot Springs.
  • The ability to coordinate work orders in assigned areas and follow up on inspections.
  • The ability to handle all lost and found items according to procedure.
  • The ability to maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
  • The ability to schedule and participate in departmental meetings.
  • The ability to make sure storage areas and closets are kept in an orderly and clean fashion.
  • The ability to inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities.
  • The ability to respond properly in any hotel emergency or safety situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.


Specific job knowledge, skill and ability:

 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 Reading, writing and oral proficiency in the English language.

  • Knowledge of the tasks performed by the Housekeeping Attendants.
  • Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
  • Prior experience required.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.


Physical Demands:

  • Standing, squatting, walking, climbing stairs.
  • Requires extending arms, bending and stooping to reach materials.
  • Work in temperature extremes of heat, cold, inclement weather.