Concord Servicing Corporation

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Product Specialist

at Concord Servicing Corporation

Pay: $18 to $20/hour
Depending On Experience.
Posted: 9/9/2019
Job Status: Full Time
Job Reference #: JPS 9-19

Job Description

Job Summary:                       Serve as a member of the Product Development Team as the Product and Intake Specialist.   Responsible for working with business/IT stakeholders to ensure the proper handling of new software requests, including admin requests, client enhancements and client defects found within existing applications, features and functionality.  Assist in the management of unplanned priorities that are escalated by reporting back to IT and the business through final resolution.  Responsible for the assignment of weekly grooming to deliver high-quality, technology solutions that meet internal and/or external deadlines

Job Duties:                           


                                                Receive daily requests for software development from all aspects of business

                                                Escalate unplanned work received from business that requires immediate resolution with Product Owner/Scrum Master

                                                Ensure new enhancements are entered into TFS with the required data elements to initiate product development grooming

                                                Collaborate with Business and IT stakeholders to ensure the proper handling of IRR’s


                                                Translate “Business” (Operations, Contact Center, Treasury Management, Legal, Internal Audit, BD, IT/PMO) requests into user stories.

                                                Document functional and non-functional requirements

                                                Document user story and acceptance criteria to integrate with quality assurance test plans and cases.

                                                Identify Business deadlines and priorities to ensure alignment with IT/PMO

                                                Capture ‘steps to reproduce’ to ensure all client defects are ‘sprint ready’

                                                Assign weekly grooming assignments for new requests for Team Insight


                                                Import sprint metrics into TrueBI reporting tool for Product Development

                                                Provide weekly intake reports for identifying client trends

                                                Provide weekly intake reports for identifying “area” trends

                                                Continuous improvement of reporting provided to business and IT

NOTE:  This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. No calls, please.