Chicanos Por La Causa, Inc.
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Senior Youth Case Manager
at Chicanos Por La Causa, Inc.
Location: 619 N 7th Ave, Bldg. B, Phoenix, AZ & 7611 W Thomas Rd. Phoenix, AZ 85033
CPLC’s mission is to help individuals become economically and politically empowered and self-sufficient.
Responsible for individual team and caseload assigned in assisting individual and/or group services to youth between 14-24 years in achieving more effective personal, employment, educational and/or vocational outcomes in a competitive labor market.
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
The Senior Case Manager:
· Is responsible for providing a comprehensive process of assessment, planning, enrollment, case management and follow up services to meet youth participants’ college and career service needs within the assigned team.
· Ensures that assigned team attains outcomes as defined by internal and external performance-based goals and objectives
· Provides effective case management services for youth by working closely with assigned case managers and is responsible for the complete management of the assigned caseload
· Does not have direct supervisory responsibility for staff, though assists the Team Lead in the development and training of team members.
· Trains staff on case management and office procedures and case processing standards
· Reviews team member work for accuracy, quality, and completeness (quality assurance)
· Analyzes work and devise process improvements
· Provides feedback, coach, and mentor assigned team members
· Identifies and address training needs and provide employee development opportunities
· Participates in identifying issues, generating alternatives, and implementing solutions
· Assists with case management reports and data clean-up
· Maintains all required documentation, records, and reports
· Receives, evaluates, and resolves participant problems and complaints
· Educates participants about available resources, community programs and program specific outcomes
· Facilitate co-enrollment between all programs.
· Ensures accurate tracking of all supportive services provided to participants
· Participates and ensures participation of team members in scheduled training and/or staff development activities
· Develops and maintains working relationships with other department staff and partner agencies to coordinate services for participants
· Provides job shadowing, mentoring, cross-functional training to new hires and other employees
· Performs daily, monthly, quarterly, annual reporting and data entry
· Ensures compliance with all federal, state, local, and department laws, regulations, and requirements
· Contributes to the efficiency and effectiveness of service by offering suggestions and directing or participating as an active member of a work team.
· Effectively and accurately represents the organization with dignity, integrity, and high regard to client confidentiality
· Other related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree in counseling, social work or related field with at least 3 years of experience as a case manager or similar relevant experience; Two years of additional education may be substituted for equal amount of experience.
Proven ability to manage, provide and direct work activities of self and others.
REQUIRED KNOWLEDGE AND SKILLS
· Communication skills
· Time management and organizational skills
· Problem solving skills
· Knowledge of WIOA policy and procedures and systems
· Program policies and procedures related to WIOA.
· Principles and practices of case management.
· Policies, laws, and regulations related to WIOA.
· Community resources and programs available to clients with identified needs.
· Standard office practices and procedures, including filing and the operation of standard office equipment.
· Record keeping principles and practices.
· Correct business English, including spelling, grammar and punctuation.
· Techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
· Computer applications related to the work.
· Bi-lingual/bi-cultural preferred.
· Assessing cases appropriately and utilizing the most appropriate resources to provide effective client services.
· Using initiative and independent judgment within established procedural guidelines.
· Interviewing and assessing clients.
· Maintaining accurate records and files related to work performed.
· Contributing effectively to the accomplishment of team or program goals, objectives and activities.
· Communicating effectively in oral and written forms.
· Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
· Organizing own work, setting priorities and meeting critical deadlines. · Instructing others in work procedures, policies and practices.
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
· Arizona Driver’s License.
· Level 1 Fingerprint Clearance Card
Ability to travel statewide as needed. Ability to communicate clearly and effectively both verbally and in writing. Able to present operational information to personnel at all levels. Able to identify and recruit potential funding sources.
Work is performed in structured environments. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
Reports to and is supervised directly by the Program Manager. Employee is also accountable for understanding and complying with CPLC policies and procedures.
This job description does not list every job responsibility and the employee may be asked to perform other duties as necessary. The incumbent’s performance will be based in part in her/his performance of the duties outlined in this job description. This job description is not a contact for employment and the incumbent or CPLC may terminate employment at any time for any reason. Furthermore, CPLC has the right to change this job description at any time.
I can perform the essential functions of the job.