Make-A-Wish Foundation

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Entertainment Relations Manager I

at Make-A-Wish Foundation

Posted: 11/20/2017
Job Status: Full Time
Job Reference #: 498
Keywords: entertainment

Job Description

Tracking Code
Job Description

Position Summary: Serve as the liaison between the entertainment industry and Make-A-Wish chapter representatives to manage the fulfillment of celebrity related wishes.

Duties & Responsibilities:

  • Researches, cultivates, and maintains relationships with celebrity handlers, publicists, and community relations offices to support pending wish requests.
  • Provides customer service to chapters and international affiliates to schedule wishes, plans the experience to fit the child and/or family needs, coordinates onsite support and manages wish experience expectations.
  • Researches production schedules, fashion, and film related events for potential wish experiences.
  • Supports the fulfillment of wishes that involve various celebrities related to film, television, fashion, video games, comedians, magicians, politicians, etc.
  • Maintains information in Salesforce database and runs reports to review pending wishes, completed wishes, and general workload.
  • Assists chapters in wish/event related tasks including booking hotels and travel arrangements, preparing wish family itineraries, and occasionally act as an onsite escort for the wish.
  • Ensures complete understanding of the wish family needs and wants, medical and/or mobility issues, and schedule restrictions in order to seamlessly fulfill the request.
  • Assists with the coordination of publicity requests, obtaining prior approval as needed.
  • Assists in the development and updating of policies, procedures, and templates for wish fulfillments relating to entertainment and sporting events and/or personalities.
  • Analyzes wish feedback in order to build on the successes and make improvements for future wish fulfillments.
  • Assists in providing wish stories and pictures for various communication vehicles to enhance and/or increase the visibility of the organization acquiring the appropriate releases and approvals.
  • Performs other related job duties, as assigned.
Required Skills

Core Competencies:

  • Achieves Results – Execution, energy, results driven and action oriented.
  • Succeeds through Teamwork and Collaboration – Team focused, cooperative, gains trust , networks, shares credit for accomplishments, shows openness to others views and feedback.
  • Communicates Effectively and Candidly – Candid, sincere, open, clear, concise, professional, keeps the right people and employees informed.
  • Develops Self/Others – Seeks growth and improvement for self and employees, embraces development.
  • Customer Focused – Seeks to exceed customer’s expectations and represent MAWA well while doing so.
  • Works/Leads with Integrity and Professionalism – Lives MAWA’s values, is a positive influence, questions status quo, takes initiative and embraces change.

Knowledge and Abilities:

  • Demonstrated ability to lead projects and plan successful events.
  • Possess strong verbal, written communication and interpersonal skills.
  • Engage effectively with professionals at all levels, both internally and external to the organization.
  • Organize work, prioritize, and delegate to meet deadlines, and make timely decisions with sound judgment.
Required Experience


  • Bachelor’s degree in Communication, Public Relations, Event Planning or related field required.
  • Minimum of 2 - 3 years experience working in the sports or celebrity industry and/or event planning.
  • Strong computer skills required, specifically in Microsoft Office applications.
  • Prior experience with Salesforce desired.
  • Prior experience working in a non-profit organization desired.

Working Conditions:

  • Work in an office environment.
  • Some travel may be required.
  • May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Job Location
Phoenix, Arizona, United States
Position Type

Application Instructions

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