QDI Wireless

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Customer Sales Representative

at QDI Wireless

Pay: from $14/hour
with ability to make commission
Posted: 3/7/2019
Job Status: Full Time
Categories: Customer Service

Job Description

QDI is one of the nation’s leading wireless phone distributors. QDI is seeking a self-directed, motivated Inside Sales representative to coordinate business to business sales and support with a nationwide sales team.

General Summary

Responsible for all in-bound customer calls to include taking orders, tracking packages, solving customer issues and suggestive selling. Make out-bound courtesy calls to increase sales and insure that our customers are receiving the assistance they need. They are responsible for any other projects that arise.

Essential Duties & Responsibilities

  • Answer all in-bound phone calls within 3 rings
  • Place all orders and suggest all compatible items
  • Constantly stay in touch with new accessory products and new handsets for all carriers
  • Product research to increase knowledge
  • Problem solve and maintain customer satisfaction
  • Cancel/change all sales requested by Dealer
  • Maintain relationship with the QDI Purchasing Dept
  • Responsible for letting the Purchasing Dept know when products are or are not compatible/satisfactory
  • Create and Maintain working professional relationships with QDI Dealers
  • Strive for monthly sales and attendance quotas set quarterly

Job Specifications

  • Background in Customer Service, Admin Asst. responsibilities
  • Wireless experience is a plus
  • Being bilingual is a plus
  • Ability to multi-task
  • Team player
  • Experience with wireless products
  • Detail oriented

Program Knowledge:

  • Proficient in Microsoft Office including Microsoft Word, Excel & Outlook.

Full time: Monday-Friday 8am to 5pm

Compensation: $14/Hour with ability to make commission