Robert Half

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Customer Service

at Robert Half

Pay: $14 to $17/hour
$14.00 - $17.00 / Hourly
Posted: 1/14/2020
Job Status: Contract/Temporary
Job Reference #: 00216-0010958954
Keywords: phone

Job Description


Maintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Utilizing procedures for process improvement, involved with software updates and upgrades. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns.
Essential Duties & Responsibilities
(detailed descriptions)
* Provide phone support for inquiries from sales and healthcare professionals
* Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
* Process all work in accordance with relevant working practices and standard operating procedures
* Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
* Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
* Provide support beyond standard hours as needed if call volume and/or workload require additional time
* Supports Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
* Prepares product or service reports by collecting and analyzing customer information
* Determine sequence and release of back orders according to stock availability

Monday through Friday 8:00am-4:30pm

If interested and available please follow the link to "Apply Now" or call 602-954-2270 for immediate consideration


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Application Instructions

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